Selecting and implementing new HR software is an exciting time filled with hopes for a better company and better workdays for everyone that the system affects. After the shine wears off, however, most companies encounter some HRIS challenges and speed bumps. This is normal and doesn’t necessarily mean that you made a mistake, especially right after implementation.
There are a few signs that the system is truly wrong for your company, however. If you are encountering the following, you may wish to reconsider your selection and find a new system as soon as possible.
Time Is Not Being Saved
Right after implementation, your employees will need time to adjust to a new system. If after a few weeks, however, you are seeing that time is still not being saved – or worse, that time is being wasted performing tasks using the system – you could have a problem. If time is being spent waiting for the system to load or employees are using workarounds because the system is too slow, consider looking into different software.
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Support Doesn’t Fit Your Needs
If your vendor doesn’t offer support that fits your typical workplace hours or if you are finding that your HR professionals can’t reach customer support when they have a problem, the vendor may not be a good fit for you. This is not a software problem, but could undermine the effectiveness of your solution. Good customer support is important and you should be able to reach someone and find solutions when you need them.
Paying for It Hurts
If paying for your HR software hurts, you have either selected a system that is too expensive for your company or you are not seeing an adequate return on your investment. In either case, the software may not be a good fit for your company. A good solution should result in an overall cost savings, whether it is by saved labor, increased productivity, or other factors.
Your People Avoid Using It
Employees that dislike change may try to avoid using new HR software and may complain. If all of your employees are failing to log into self-service portals and your HR professionals are consistently finding workaround or otherwise avoiding your HRIS, however, there may be a problem.
Interview people to find out why everyone is shunning the system and try to fix issues first, but switch software if you cannot resolve the problems.
You Can’t Identify HRIS Benefits
HRIS software usually benefits companies by automating time-consuming manual tasks, empowering employees to look at their own information and submit requests, improving hiring processes, and making benefits enrollment easier. If these benefits are not being achieved and you have a hard time listing HRIS benefits, you probably need new HRIS software. Your solution should have obvious and measurable benefits.
If you feel that your HR software solution is not working for your company, it may be helpful to work with a vendor matching company to make a new selection. Professionals may have insights into HR software vendors that can result in a better match, with less time required by you for research.