Artificial Intelligence, or AI, is no longer a concept fit only for science fiction novels, but has made its way into our lives in many ways. We can ask our phones about the weather, watch new shows based on our previous selections on Netflix, and even request pizza delivery from Alexa. It makes sense that AI will become a mainstay of HRIS software, but it’s not a simple fix that can be put in place and forgotten.
The human element needs to be considered at all times when utilizing AI in HR. The technology can help make experiences more pleasant and processes more efficient, but is still fallible. The following are a few tips for using AI most effectively.
Offer Support that’s not Automated
AI is great for answering straightforward questions. As such, some companies have seen benefits from equipping AI with a series of frequently asked questions (FAQs) that new employees tend to ask. While this can provide quick solutions for new employees, there should be human support available in case the answers are not so simple or there is more guidance needed.
By offering both options, companies allow new employees greater autonomy while also providing support that can help them acclimate to their positions faster and perform their jobs better. Failure to offer human support can make employees feel frustrated when they cannot find the answers and assistance that they seek.
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Use AI for Repetitive Tasks
AI is great at performing repetitive tasks, particularly when those tasks rely on rules or algorithms. AI can be used to spot patterns, print reports, send alerts, and perform other tasks that can save human resources managers time.
Scheduling is one task that can be well maintained using AI, making it ideal for scheduling employee shifts, interviews, and other important job needs. AI can even be used to communicate and schedule new events, so some companies have started using it to schedule interviews and inform candidates. It’s important to continuously monitor these tasks to ensure proper execution, however.
Put Authorizations in Place
While AI can be used to help with critical HR needs like payroll and onboarding, authorizations should be put in place to prevent errors and ensure the accuracy of information. Simply requiring a few minutes of a human resources professional or manager’s time to click a button and verify information may prevent major errors that could be difficult to correct.
Since AI is still new technology, some companies have had difficulties stemming from giving AI too much clearance. In one company, AI fired an employee and altered all HR records accordingly. The error took weeks to correct, during which time the employee wasn’t paid and became frustrated enough to quit.
While AI isn’t wreaking the kind of havoc that makes movies popular, it is capable of creating problems that can be difficult to fix if it isn’t used carefully. By pairing AI with HR mindfully, companies can see benefits from using the technology without suffering from potential downfalls.