Workplace communication is arguably the most important factor in employee motivation, productivity, and retention. Workplace communication creates the company culture, generates or mitigates conflicts, and sets the tone and pace for what is accepted and expected. HRIS software can be instrumental in fostering better workplace communication, but there are many other factors that must also be taken into consideration.
HRIS Opens New Avenues for Communication
When messaging options are available through HRIS, employees and managers may communicate and collaborate using their own devices from wherever is convenient. This opens new avenues for communication and allows employees to address concerns that they may not have felt comfortable addressing at work or that they may have rushed through. This can create an “open door policy” and ease some of the tension surrounding communication.
Self-Service and Workflows Simplify Communications
Time off request options and the ability to request changes to personal information are simplified means of communication that can cut out more involved communications that may not be necessary. When managers and HR professionals can respond to these changes using the HR system, it can save time and hassle. The same results can often be achieved, as well.
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HRIS Communications Can Break Down Spatial Barriers
For global workforces, HRIS messaging options can help to bridge spatial gaps and create more cohesive and collaborative teams. Employees may be able to think outside the box when tackling issues with employees that do the same job but have different cultural backgrounds. Messaging may also help to sidestep language barriers by offering translation options.
Electronic Communications Have Limitations
While HRIS can help to improve communications in some ways, electronic messaging also has limitations. There is no tone in text and email, so some messages may be misconstrued or misunderstood, causing conflict. Request denials or undesirable responses to questions without explanations can also create problems.
Human Interaction Is Still Important
Depending on the set-up of the workplace, actual face-to-face interaction, voice calls, or video calls may help to maintain the humanness of the interactions. Text messaging options should not replace meaningful conversation and meetings, but should help to supplement these interactions. Every manager should know every employee that works at their location as more than a face in the crowd or numbers in a report.
Understanding Motivations Can Improve Satisfaction
Every employee is motivated by more than just their paycheck. Some may be motivated by the interaction that they have with their peers every day, while others may be motivated by the value that they feel they provide the world in the form of whatever their work is. By communicating with employees regularly about more than work-related check-ins, employers may identify ways to improve employee satisfaction on an individual basis, creating deep loyalties.
Group Messaging Options Allow Widespread Recognition
In addition to one-on-one communications, group messaging options enabled through HRIS may be helpful for certain types of communications. Company announcements and information can be shared this way and group messaging can enable employers to recognize individual employees in front of their peers. This type of company-wide recognition can make employees feel good and can motivate other employees to step up so that they will receive the same type of recognition.
In conclusion, HRIS can help to improve workplace communications, but cannot replace other types of workplace communication. It is important that employers work hard to establish free-flowing communication and create a team environment.
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