Troubleshooting and Solving HRIS Issues - HRIS Payroll Software
Troubleshooting HRIS

Troubleshooting and Solving HRIS Issues

By: Dave Rietsema
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Selecting and implementing a HRIS in an organization is a huge step towards making operations easier and more efficient. However, when HRIS are difficult to use or are not living up to expectations, it can be very frustrating. Before ditching the new HRIS and going back to manual processes, organizations should troubleshoot and make an effort to solve problems in a way that will let companies see the highest return for their investments in HRIS.

Defining Complications

Some common HRIS complications that may cause issues for a company include:

  • Excessive time spent on manual entry and double entry
  • Increased employee complaints
  • Too much time spent verifying information
  • Slow or bogged down system
  • Information difficult to access
  • Difficulties switching between various automated systems

Categorizing Issue Causes

Once the issues that are causing roadblocks have been identified, the next step on the road to removing the obstacles is to categorize the cause of the issue. Issues with HRIS often stem from poor or rushed implementation, failure to improve inefficient systems before adapting the systems to the new technology, inadequate training, disparity between business and HRIS, or a failure to devote adequate resources to system adoption. Figuring out the real cause can help companies to save a lot of money on trying to utilize solutions that only target the issue and not the underlying cause.

Solving the Real Problems

To truly get to the heart of issues and solve the problems in a way that will improve the HRIS capabilities and the benefits of the system within the organization, companies will often have to devote some time and effort. In many cases it is necessary to do a complete overhaul on the systems that are used to accomplish goals, as these systems were usually inefficient long before technology was introduced.

Conquering Implementation Issues

If system issues stem from a rushed implementation, companies may find that it is best to dedicate a project team to identifying where the implementation went wrong. Rules may have been entered incorrectly, new and old systems may have been integrated improperly, or data may have been entered wrong. Once the errors that occurred during the implementation have been corrected, the HRIS may begin meeting expectations.

Resolving Problems with Technology

Problems with the technology can be tricky to resolve and may require the help of a vendor representative or HRIS analyst to spot and fix. If the system is slow, needed features are missing, or it is difficult to switch between existing systems to retrieve information, tech experts may be able to help resolve these issues. If it is not possible to resolve these issues with the existing software, it may be necessary to find a HRIS that is better matched to the business.

Delivering Adequate Training

After all other issues have been fixed, it may be necessary to re-train employees to use the HRIS. There should be plenty of time devoted to making sure that employees have a deep understanding of the system features and can use the system without issue. It is only when employees can effectively use the system to improve daily operations that HRIS will add value to an organization.

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